Client Bill of rights
Client Bill of Rights
As a Veterans and Family Memorial Care Provider, we offer you the assurance of value, quality and exceptional customer service. We are dedicated and committed to providing affordable services and merchandise with care, empathy, and integrity.
Included when making arrangements with a Certified Veterans & Family Care Provider is our Clients Bill of Rights.
When you purchase a funeral or cremation arrangement at the time of need or by pre-planning you have a right to:
The highest level of ethical standards, integrity and quality of care.
Presentation of a General Price List.
Prompt and courteous response to inquiries and questions.
Presentation of all final arrangement options including memorialization services & merchandise.
A comprehensive explanation of prices.
Pre-need Discount on services and related merchandise.
A 100% service satisfaction guarantee.
The signed certification that all Exclusive VFMC Providers are committed to upholding the highest level of ethical standards and integrity while providing affordable, caring professional service exceeding member expectation.
